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Fairfax maid service

Fairfax maid service

The Maids of Fairfax
9518 Lee Hwy
Fairfax, VA 22031
(703) 691-7999

Service Areas:
Annandale maid service 22003
Bailey's Crossroads 22041
Dunn Loring maid service 22027
Fairfax VA maid service 22030, 22031, 22032, 22033
Fair Lakes 22033
Fair Oaks maid service 22033, 22030
Fairfax Corner 22033, 22030
Falls Church maid service 22041, 22042, 22043, 22044, 22046
Great Falls 22066
Hunter Mill maid service 22124, 22181, 22182
Langley 22101
McLean 22101, 22102
Merrifield 22031
Northern Virginia  
Oakton maid service 22124
Reston maid service 20190, 20191, 20194
Tysons Corner 22182, 22102, 22043
Vienna 22180, 22181, 22182
   

 

 

Frequently Asked Questions

Fairfax, VA maid service

Q. Are you insured and bonded?
Q. How do you keep my keys protected?
Q. Must I be home when you clean?
Q. How many people will clean my home?
Q. Will I always have the same team?
Q. Are teams trained and supervised?
Q.  How do I pay for your services?
Q. What is the cost to clean my home?
Q. What areas do The Maids Home Services service?
Q. Is the personal information I provide you confidential?

Q. Are you insured and bonded?
A. Our insurance is among the best available. We are fully insured and bonded. Your home, our team members and The Maids of Fairfax, Virginia are included in our coverage. If you'd like, we'll send you a certificate validating our insurance. If you are comparing services, ask for specifics on their coverage. Most cleaning services and independent cleaning services do not have workman's compensation insurance.

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Q. How do you keep my keys protected?
A. We identify your key by a number only - we do not use your name or address. Your house key is locked up in our secure key storage vault and the only people to have access to it is our managers. The key is then issued by a manager to the team leader for your house cleaning on the day they are to visit your home. The team leader always then returns the key to management at the end of the work day and the manager in turn returns it to the key vault. We take an inventory or all customer keys at the end of each business day. In the very unlikely event that your key gets lost, we will contact you right away to make the appropriate arrangements.

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Q. Must I be home when you clean?
A. It's your choice. Many of our customers prefer to give us a key that is secured in our office. Others leave us a key in a safe place each visit; however, this is not a very secure system and we do not recommend it. Alarm systems can either be left off or you can give us entry / exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

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Q. How many people will clean my home?
A. We normally work with cleaning teams consisting of four cleaning professionals, one of them is a team supervisor. Our four-member teams have proven to be very efficient as each team member can then concentrate on his or her specific task in your house. In the event that a team member cannot be present for some reason, the remaining team members will ensure that your home is cleaned on the day we scheduled to clean it. Our tasks include cleaning, dusting,mopping, wiping, etc..

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Fairfax, VA maid service

Q. Will I always have the same team?
A. That's our goal, but circumstances (like sickness, weather, holidays and accidents) beyond our control may occasionally require a team substitution. It is much more difficult to provide the same team for every third week and monthly customers. Be assured that each team receives the same training, follows the same cleaning system and has your personal service records so, if a change happens, your high quality service will continue. We stand behind our guarantee.

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Q. Are teams trained and supervised??
A. All of our cleaning team members are extensively trained before they are allowed to enter your home. The training we give them is ongoing and continues as we learn about new products and cleaning methods as well as to reinforce their prior training. Each team has a team leader on it to ensure that all cleaning jobs are completed correctly. Our Field Leaders also make periodic visits to our customer's homes to confirm and ensure that we are meeting or exceeding our service commitments.

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Q. How do I pay for your services?
A. Payment is due at time of service. You may pay by cash, personal check, MasterCard, Visa, Discover, or American Express. We require a major credit card number to reserve your spot on the schedule. On regularly scheduled visits, we ask you to leave payment on the kitchen counter. If you prefer to pay by credit card, we'll handle that process from our office.

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Q. What is the cost to clean my home?
A. Fees are based on the condition and size of the home. If you would like a quote, please click here to email us your information. If you prefer to speak to us, you may call us at (703) 691-7999 to talk to our sales representative personally (Monday through Friday, 8:00 AM to 4:30 PM).

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Q. What areas do The Maids Home Services service?
A.We currently service all of Fairfax, Oakton, Vienna, Great Falls, McLean, Dunn Loring, Reston, Falls Church, and Annandale, VA. Please call our office if you have any question on whether we provide service in your area.

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Q. Is the personal information I provide you confidential?
YES! Click here for our information privacy policy.

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Fairfax, VA maid service