Frequently
Asked Questions
1.
Are you insured and bonded?
2.
How
do you protect my keys?
3. Must
I be home when you clean?
4. How many people will clean my home?
5. Will
I always have the same team?
6. Are
teams trained and supervised?
7. How
do I pay for your services?
8. What is the cost to clean my home?
9. What
areas do The Maids Home Services service?
10.
Is
the personal information I provide you confidential?
1.
Are you insured and bonded?
Our insurance is among the best available. We are fully insured
and bonded. Your home, our team members and The Maids Home Services
of Fairfax, Virginia are included in our coverage. If you'd like,
we'll send you a certificate validating our insurance. If you
are comparing services, ask for specifics on their coverage. Most
independents and services do not carry workman's compensation
insurance.
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2.
How do you protect my keys?
Your key is identified
with only a number - no name or address. Your key is secured in a locked key storage
device to which only our managers have access. The key is issued to the team leader
on the day of your clean. The team leader returns the key at the end of the day
and management returns it to the secured container. A complete key inventory is
performed at the end of every business day. In the unlikely event your key is
lost, we will contact you to make appropriate arrangements.
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3.
Must I be home when you clean?
It's your choice.
Many of our customers prefer to give us a key that is secured in our office. Others
leave us a key in a safe place each visit; however, this is not a very secure
system and we do not recommend it. Alarm systems can either be left off or you
can give us entry / exit codes. By far, the most efficient and problem-free way
for everyone is for you to give us a key and alarm codes.
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4.
How many people will clean my home?
We generally
work in teams of four cleaning professionals, one of whom is a team leader (supervisor).
Four-person teams prove to be the most efficient because each employee can concentrate
on a specific task while in your home. In the infrequent event that someone on
the team cannot be present, the three remaining team members ensure that your
house will be cleaned on the day we promise to clean it. Our tasks include vacuuming,
dusting, kitchen and bathrooms.
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5.
Will I always have the same team?
That's our goal,
but circumstances (like sickness, weather, holidays and accidents) beyond our
control may occasionally require a team substitution. It is much more difficult
to provide the same team for every third week and monthly customers. Be assured
that each team receives the same training, follows the same cleaning system and
has your personal service records so, if a change happens, your high quality service
will continue. We stand behind our guarantee.
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6.
Are teams trained and supervised?
Team members are
trained before they're permitted to enter your home. Training continues as we
learn about new products / methods and to reinforce prior training. Each team
includes a team leader to see that cleaning tasks are correctly completed. Our
Field Leaders make periodic visits to homes to ensure we're meeting service commitments.
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7.
How do I pay for your services?
Payment is due at
time of service. You may pay by cash, personal check, MasterCard, Visa, Discover,
or American Express. We require a major credit card number to reserve your spot
on the schedule. On regularly scheduled visits, we ask you to leave payment on
the kitchen counter. If you prefer to pay by credit card, we'll handle that process
from our office.
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8.
What is the cost to clean my home?
Fees are based on
the condition and size of the home. If you would like a quote, please click
here to email us your information. If you prefer to speak to us, you may call
us at (703) 691-7999 to talk to our sales representative personally (Monday through
Friday, 8:00 AM to 4:30 PM).
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9.
What areas do The Maids Home Services service?
We
currently service all of Oakton, Vienna, Great Falls, McLean,
Dunn Loring, Reston, most of Fairfax, Virginia and most of Falls
Church, VA. Please call our office if you have any question on
whether we provide service in your area.
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10.
Is the personal information I provide you confidential?
YES! Click
here for our information privacy policy.
Click here
for a FREE estimate
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